We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Internal Number: 101231
About Step Above Most
Here at Step Above Most Dance Studio (SAM) our goal is to instill the love and joy of dance into every child and adult that walks through the doors. It is the love of dance that is seen first before the ability of a student is ever evident. It is our belief that each and every person should have the opportunity to discover that passion for the arts.
Once that love is born, we here at Step Above Most will nourish it by teaching proper technique from the beginning. A strong ballet base will provide each dancer with balance, control, flexibility and determination. These traits present in the classroom will carry over into all areas of the dancer's life outside of the studio.
It is the goal at Step Above Most Dance Studios to create a positive environment for every child and adult in which there is a mutual respect for all who come through the doors. Everyone involved is and will be treated as equals.
Each person that comes into Step Above Most will have an understanding and belief in the mission of our school, and will be expected to assist in its accomplishment and success.