The U.S. Department of Homeland Security recently issued an emergency advisory about an elevated threat of cybersecurity attacks targeting hospitals and health care systems in the U.S. These threats can come by phone calls, text messages or emails.
ChristianaCare advises that everyone be alert to potential phone, email and text-messaging scams. If you receive a suspicious phone call, text message or email from ChristianaCare that asks you to make a financial transaction or to provide personal information, please visit www.christianacare.org or call 302-327-5555 and ask to speak to someone from the department or service that contacted you.
The role of the Practice Supervisor for Infusion Services is to assist the Nurse Manager with the primary responsibility for the daily operation of the office, ensuring adequate staffing, supplies, and patient flow resulting in excellence service to our patients. To provide supervision of the non-exempt office staff. The Supervisor works closely with and supports the practice clinicians in their ability to deliver quality care with efficiency. We seek a Certified Professional Coder (CPC) to improve first time billing and reimbursement through reduction and eliminate of billing inaccuracies and ensuring compliance with Medicare & CMS rules and regulations.
Principal duties and responsibilities:
Coordinate daily services and program delivery of the practice site location establishing protocols and standards for efficient and effective office operations
Lead and supervise daily functioning of practice location and staff, including staff performance to expectations and counseling as appropriate.
Coordinate office staff schedule, tracking staff time and attendance.
In coordination with Nurse Manager, create conditions to provide for staff engagement, including staff developmental goals and programs
Participates in staff recruitment, selection, and hiring processes, with lead responsibility for staff orientation
Provides staff with ongoing training and development as required
Supervise daily practice and individual clinician scheduling, billing, and productivity ensuring daily prior authorization and referral management
Provides guidance to staff regarding insurance requirements and changes
Lead expertise on office scheduling and billing (front and back office), providing front office functions as needed (coordinate patient flow, register/check-in patients, answer phones, work desktops, schedule appointments, collect fees, etc) while modeling service excellence
Ensure that staff optimize clinician templates and schedules to maximize patient access and care delivery
Ensure that any patient/family billing questions are addressed by staff appropriately intervening as necessary.
Lead site improvement initiatives as directed by Nurse Manager
Provide site location medical and supply inventory control; supply request to Practice Manager
Monitors practice budget and expenses including CME accounts in collaboration with the Practice Manager
Coordinate on-site IT support.
Conduct patient safety and regulatory readiness audits per guidelines established by the Practice Manager; Safety first learning reporting per guidelines.
Education and Experience Requirements:
Certificate Program as Certified Professional Coder or Associates Degree required; Bachelors Degree preferred.
Minimum 5 years office practice experience required
Supervisory or lead experience required.
Internal Number: JR54874
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.