POSITION SUMMARY:  Responsible for accurate and timely processing of clinic work queues, including charge review, claim edit and follow up.  Responsible for communicating issues and trends among front office staff, providers, clinic management and revenue cycle.  Assisting in all clinic workflows leading to submission of clean claims and reduction of registration, authorization and injectable related claim denials.  Collects and accounts for cash, co-pays and conducts complete cashiering function for the practice.

MINIMUM QUALIFICATIONS:

EDUCATION: High School diploma or equivalent required.

CERTIFICATION/LICENSES:  N/A

SKILLS:

• Must be knowledgeable in all physician practice front office operations, including registration, telephone management and reporting.
• Extensive registration knowledge is required including detailed knowledge of resolving missing or invalid registration/demographic details.
• Excellent computer skilled including data entry
• Requires critical thinking skills and excellent customer relation skills including the ability to deal effectively with demanding/difficult situations involving patients, associates and providers.
• Must be capable of thinking and acting independently using excellent judgment to resolve issues or problems of any unusual nature
• Knowledge of medical terminology, operating procedures and collection processes
• Ability to recognize, evaluate, solve problems, and correct problems is essential
• Demonstrate professionalism and excellent interpersonal skills needed to effectively and courteously deal with patient, physicians, families, insurance companies, and all levels of clinical associates
• Must have familiarity of CPT, ICD-10, medical insurance terminology and medical information
• Must have the ability to work in stressful situations and perform multiple tasks simultaneously, remaining calm and in control of any situation that may arise
• Have an excellent understanding of Practice management software and excellent customer service skills are required.

EXPERIENCE:  Minimum of five (5) years experience in medical front office operations, registration and EMR usage. Epic and payer portal experience preferred.

NATURE OF SUPERVISION:

-Responsible to:  Clinic Manager Orthopaedic Specialty Clinic

 ENVIRONMENT:

- Bloodborne pathogen   A

Works in clean, well lighted, ventilated smoke-free environment.

PHYSICAL REQUIREMENTS

Subject to stressful professional relationships.  Working hours vary, with flexibility due to unexpected changes in schedule and emergencies.

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About CHRISTUS Health

CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.

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