Director of Physicians’ Billing Office Customer Service in Los Angeles, CA for UCLA

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Director of Physicians’ Billing Office Customer Service

DescriptionThe Director of Physicians’ Billing Office (PBO) Customer Service provides leadership and operational oversight for customer service, guarantor billing, collections, and credit and refund. This role ensures efficient, accurate, and patient-focused billing operations while driving strong financial performance, regulatory compliance, and service excellence.The position partners with leadership, clinical departments, information technology teams, vendors, and Faculty Practice Group divisions to improve workflows, enhance systems, manage risk, and deliver consistent customer service standards. The Director is accountable for operational outcomes, staff performance, and continuous improvement across

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