Title:  Chief Operations Officer (COO)

Reporting Relationship:  Chief Executive Officer (CEO)

General Summary of Responsibilities:

• Provides day-to-day leadership, management and discipline to the organization that mirrors the vision, mission and core values of the hospital.
• Facilitates development, implementation, delivery and evaluation of services within the assigned areas through collaboration with the departmental leaders and other staff.  Assures achievement of goals and adherence to policies, procedures, and standards set forth by state, federal, and hospital regulatory agencies.  Creates an environment of innovation and creativity.
• Responsible for the measurement and assuring the effectiveness of internal and external systems and processes.  Provides timely, accurate and complete reports on the operating condition of the organization.

Essential Job Functions:

Communication and Relationship Management

• Builds collaborative relationships
• Communicates organizational vision, mission and values
• Demonstrates effective written, oral communication and presentation skills

Leadership

• Creates an organizational climate that encourages teamwork
• Encourages a high level of commitment to the purpose and values of the organization
• Participates in the creation of a performance-based culture that maximizes employee potential and fosters high ethical standard in meeting BBGH's vision, mission and values
• Establishes compelling organizational goals
• Explores opportunities for the growth and development of the organization on a continual basis
• Plans for leadership succession

Professionalism

• Acquires and stays current with the professional body of knowledge
• Mentors, advises, coaches and develops all assigned managers.
• Networks with colleagues

Change Leadership

• Develops and implements a division vision that integrates hospital and program goals, priorities and values
• Balances change and continuity
• Strives to improve patient and customer service and program performance
• Creates a work environment that encourages creative thinking
• Maintains role, focus, intensity and persistence, even under adversity

Knowledge of the Healthcare Environment

• Demonstrates knowledge of corporate compliance laws and regulations (e.g. HIPAA, billing and coding practices, antitrust, conflict of interest, etc.)
• Demonstrates an understanding of global healthcare issues, trends and perspectives (e.g. population health, insurance costs, malpractice crisis, healthcare workforce shortages, etc.)
• Demonstrates an understanding of the regulatory and administrative environment in which the organization functions (e.g. Stark laws, accreditation, etc.)

Business Knowledge and Skills

• Demonstrates an understanding of Systems Thinking
• Demonstrates an understanding of project management oversight
• Evaluates whether a proposed solution aligns with the organizational business plan
• Uses sound Performance Improvement,  Lean Thinking and Six Sigma tools to successfully guide projects to timely completion.
• Acquires and administers human, financial, material and information resources in a manner that instills trust and accomplishes BBGH's mission and vision.

Professional Expectations

• Prepares and interprets hospital and departmental policies, objectives and operational procedures as necessary.  Resolves operating problems with department managers concerning such items as: staffing, utilization of hospital facilities, equipment and supplies, interdepartmental communication.
• Collaborates with other executives in the organization in making decisions about health care services, settings, and organizational priorities.
• Directs budget preparation, resolves problems that may arise and presents a balanced budget to the CEO.
• Fosters an environment of accountability and relentlessly pursues continuous improvement within the hospital.
• Responsible for the development of leadership within the division.
• Attends on-site and off-site seminars and professional association meetings.  Keeps current with the literature appropriate to hospital operations.
• Mediates disputes (intra-and inter-departmental) and resolves complex issues.
• Serves as an advocate for continuing education, staff development, and organizational development.

This position description is intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all responsibilities, duties, and skills required of individuals assigned to this position.

 Job Qualifications:

Education

Required:    Candidates must possess a minimum of a Master's Degree in Health Care Administration, Business Administration, Public Administration or Public Health from an accredited college or university, or equivalent.

Experience:

Required:       A minimum of five years in a leadership role in a hospital setting or other leadership roles similar                                                                                                 

License/Certifications:

            Required:        American College of Healthcare Executives (ACHE)                                        

Personal Skills:  

• A team player with outstanding interpersonal and relationship management skills with a track record of developing and maintaining good relationships with staff at all levels, and the ability to deal with conflict and ambiguity in a productive manner.
• A self-motivated individual with a superior intellect who is clear on the organization's vision, developing the necessary strategic skills to help lead an organization in the future.
• Excellent communication skills, both oral and written; good listening skills; the ability to translate complex issues into comprehensible ideas and concepts. Able to express ideas in a succinct, compelling and persuasive manner.
• An innovative individual who will bring fresh approaches and new ideas to an organization with a strong culture whose CEO believes innovation is necessary for future organizational growth, and for improving quality, service, and financial performance.
• Strong executive presence and energy; confident and self-motivated, deriving personal satisfaction from contributing to an organization's success; an ability to establish positive working and interpersonal relationships with people at all levels.
• An ability to take projects from conception to implementation successfully and to contribute at all levels.
• An analytical nature and the ability to plan and think a problem through to identify potential consequences.
• Excellent interpersonal skills, demonstrated by a fair and consistent approach to dealing with people and situations; history of a proactive approach to solving problems; willingness to confront and raise issues before they become problems, and exercise a fair and consistent approach to dealing with people and challenging situations.
• The ability to make difficult decisions and to say "no" when it is not popular to do so.
• A hands-on leader with a willingness to "roll up the sleeves" when necessary.
• A management style which is inclusive, but demands accountability; a self-motivated, highly intelligent, secure individual, who is team oriented and has a passion for service excellence.
• A high level of honesty, integrity and personal ethics; a straightforward and open style with the ability to build and facilitate effective teams; visible and accessible to medical staff and employees.
• A team builder and collaborator who is oriented to build consensus but is also comfortable making difficult decisions.
• An ability to coordinate multiple activities and projects simultaneously. 
• Will rotate call with the Administration Team
•  
• All offers of employment are subject to a background check and drug screening.

EOE

About Box Butte General Hospital

Great Things Are Happening Here! Box Butte General Hospital is the successor of St. Joseph Hospital, serving the healthcare needs of Box Butte County and the surrounding area since 1976. Box Butte General Hospital is accredited by DNV, a global independent certification, assurance, and risk management provider, operating in more than 100 countries. BBGH is a non-profit, Critical Access Hospital with 25-beds for all patient types- acute, observation, swing bed, etc.- with a staff of over 300 employees who provide a variety of services, including: 24/7 Emergency Department. Orthopedic surgery. Laboratory. Medical imaging (x-ray, CT, MRI, nuclear medicine, mammography, advanced ultrasound imaging and bone density/DEXA scan). Diabetes education. Dialysis. Infusion. Rehabilitation (including cardiac-pulmonary rehab, occupational therapy, physical therapy, sports rehab and speech therapy). Respiratory therapy. Electrodiagnostics. Wound care. Behavioral healthcare. The hospital offers a variety of outpatient services through its Michael F. Essay, Sr. Specialty Clinic. Current specialties offered include: Behavioral healthcare. Cardiology. Dermatology. Ear, nose and ...throat. General surgery. Gynecology. Oncology. Ophthalmology. Oral surgery. Orthopedic surgery. Podiatry. The hospital also has three Greater Nebraska Medical & Surgical Services (GNMSS) clinics. One is located in the Medical Arts Plaza in Alliance and provides services in family medicine, orthopedic surgery and sports medicine, orthopedic foot and ankle care, and urology. Two satellite GNMSS primary care clinics are located in Hemingford and Hyannis: the Hemingford Clinic and the Hyannis Clinic.

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